- Consult on, research, develop, content in support of Delivery and Service best practices including document templates and supporting guidance articles
- Professionally coordinate and manage, in conjunction with colleagues in review processes
- Edit copy received from internal sources and experts within agreed timescales
- Help establish and maintain consistent corporate standards across content types
- Maintain the Best Practice Confluence dedicated space
- Support, mentor, and serve as a resource for peer questions on best practices
- Work with other teams to communicate upcoming and confirmed changes to best practices
- Manage continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures, and supporting technology is reviewed and enhanced where applicable
- Analyze feedback to ensure the design of the best practice aligns with the business priorities and delivery principles to add the greatest value to our colleagues and clients
- Monitor, manage and report on agreed actions related to feedback
- Close the loop on feedback with individuals to build confidence in the continuous improvement of best practices
What skills and values you will bring:
Essential Skills:
- Excellent written and verbal communication skills in Romanian and English
- Strong time management skills
- Strong organizational skills, being able to manage in-line with pre-agreed priorities
- High attention to detail
- Ability to develop content that conforms to prescribed styles and format
- Ability to effectively engage top management, senior leaders, peers, and third parties in focused discussions around key topics
- Ability to read, analyze, and interpret information
- Professional and friendly demeanor
- A passion for delivering high-quality resources, supporting colleagues, and creating the best client experience
- Understanding of office management systems
- Aptitude/desire to work with new tools
Desirable Skills:
- Previous experience with Confluence preferable or any other tool.
- Business Process Management/Re-Engineering experience
- Six-sigma certification
- ITIL certification will be considered favorably
Our PINK benefits and culture:
- An opportunity to work in an fast-growing, innovative company with lots of room for progression;
- A fail-friendly environment that encourages learning and initiative;
- Fast-paced agile work environment and the opportunity to work with our impressive clients.